How AppSumo's Refund Policy Works
AppSumo offers a 60-day money-back guarantee on all deals. This is one of the strongest refund policies in the lifetime deal market and a key reason why buyers trust the platform. The policy applies to all purchases, including lifetime deals and subscription deals.
How to Request a Refund
- Go to your AppSumo account dashboard
- Find the purchase in your order history
- Click "Request Refund"
- Select your reason for the refund
- Submit the request
Refunds to a credit/debit card are processed within 5-10 business days. PayPal refunds are near-instant. Purchases made with AppSumo credits are refunded immediately back to your credits balance.
What's Covered
- Most lifetime deals (SaaS tools and subscriptions)
- Subscription deals
- Bundle purchases
- Purchases made with AppSumo credits (refunded as credits back to your account)
What's NOT Covered
- Deals purchased more than 60 days ago
- Digital downloads (explicitly excluded from refunds)
- Products where you've consumed or redeemed significant value (at AppSumo's discretion)
- Third-party purchases not made through AppSumo's platform
- AppSumo Plus membership (non-refundable once rewards are redeemed)
Comparison with Other Platforms
AppSumo's refund policy is the gold standard in the lifetime deal market. Most other platforms have more restrictive policies. StackSocial offers store credit within 30 days for unclaimed digital products — once a license is claimed, the sale is final. Dealify has a 30-day policy for standard accounts (60 days for Dealify Plus members). SaaS Mantra offers a 60-day money-back guarantee.
Always check the refund policy before buying, not after. For a full comparison of refund policies across platforms, see our AppSumo alternatives guide.
And set a calendar reminder for your phone for day 55 of the refund window — if you're not satisfied by then, request the refund while you still can. Refund policy is just one part of the equation — use our lifetime deal buying checklist to cover all your bases before purchasing.